Privacy policy

Last Updated: August 2026

1. OVERVIEW

This Privacy Policy describes how Hey Trackora LLC ("Hey Trackora", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from heytrackora.com (the "Site") or otherwise communicate with us regarding our digital planners, trackers, and templates.

By accessing or using our Site, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal information about you from various sources to process your orders, deliver digital files, and provide customer support:

Order Information: When you purchase a digital planner, tracker, or template, we collect your full name, billing address, payment details (processed securely via our payment gateways), email address, and order details.
Device & Usage Information: Information automatically collected when you access our Site, including your IP address, web browser type, time zone, device type, network connection, and how you interact with our pages and products.
Customer Support Information: Information you voluntarily provide when emailing us for help with file downloads, GoodNotes/Notability setup, or order inquiries.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following business purposes:

Delivering Digital Purchases: Sending instant download links, access keys, and receipts directly to your email address immediately after checkout.
Order Processing & Account Management: Verifying payment details, maintaining transaction records, and preventing fraudulent transactions.
Customer Support: Assisting you with technical setup, app compatibility, file imports, product swaps, or refund requests.
Marketing & Communications: Sending store updates, promotional discounts, or new collection releases if you have opted in to our newsletter. You can unsubscribe at any time using the link at the bottom of any email.
Site Improvement: Analyzing how visitors navigate our store to optimize user experience, mobile responsiveness, and page loading speed.

4. SHARING & DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only with essential service providers who enable us to run our online store:

Shopify: Our e-commerce platform provider. Shopify hosts our store and processes user data securely in accordance with global privacy laws.
Payment Processors: Payment gateways (such as Stripe, PayPal, Apple Pay) process payment transactions securely. We never store full credit card numbers on our servers.
Automated Digital Delivery Services: Third-party applications integrated with Shopify to ensure your purchased PDF or GoodNotes files are emailed to you instantly.
Legal Compliance: We may disclose your information if required by applicable laws, regulations, legal processes, or governmental requests.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies on our Site to:

Maintain cart functionality during your shopping session.
Remember user preferences.
Analyze Site analytics and traffic metrics to improve our offerings.

You can instruct your web browser to refuse all cookies or notify you when a cookie is sent. However, disabling cookies may limit your ability to use certain features of our online store.

6. YOUR PRIVACY RIGHTS & CHOICES

Depending on your place of residence (such as California under CCPA/CPRA, the European Economic Area under GDPR, or other applicable jurisdictions), you may have the following rights regarding your personal data:

Right to Access: The right to request copies of the personal data we hold about you.
Right to Correction: The right to request that we update or correct inaccurate or incomplete information.
Right to Erasure (Deletion): The right to request that we delete your personal data from our active systems.
Right to Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or contacting us directly.

To exercise any of these rights, please email us at heytrackora@gmail.com.

7. DATA RETENTION & SECURITY

We retain order information for our business records, tax, accounting, and legal obligations unless and until you ask us to delete this information. We implement technical, physical, and administrative measures designed to protect your personal data from loss, unauthorized access, or misuse.

8. CHILDREN'S PRIVACY

Our Site and digital products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updated versions will be posted on this page with an updated "Last Updated" date.