Refund policy

At Hey Trackora, we create instant-download digital planners, habit trackers, and templates designed to help you plan beautifully and live intentionally.

Because our products are digital files delivered instantly upon purchase, they cannot be physically "returned" in the traditional sense. However, your satisfaction is our top priority, and we stand behind everything we create with our 30-Day Happiness Promise.

OUR 30-DAY HAPPINESS PROMISE

We want you to love your digital planner or tracker! If you purchase a product from us and find that the layout, structure, or format does not fit your brain, workflow, or device, we are here to help.

Within 30 days of purchase, you can contact us to request:

A Free Product Swap: Exchange your item for another planner, tracker, or template of equal value.
Store Credit: Receive a gift credit to use on any future product or bundle in our store.
Technical Assistance: Our team will guide you through GoodNotes, Notability, or PDF app integration to ensure your files work perfectly.

REFUND ELIGIBILITY

Refunds are evaluated on a case-by-case basis. You are eligible for a full refund under the following circumstances:

Duplicate Purchases: You accidentally purchased the same digital product twice in the same order or within a short timeframe.
Un-downloaded Orders: You purchased a product by mistake and have not clicked or accessed the download link.
Technical File Defects: In the rare event that a file is corrupted, missing pages, or has broken internal hyperlinks, and our support team is unable to provide a fixed replacement file within 48 hours.

NON-REFUNDABLE CASES

To protect our digital intellectual property, refunds cannot be issued for:

Change of mind after downloading and keeping the full digital file (however, you are still eligible for a Product Swap under our 30-Day Happiness Promise).
Lack of required third-party software (e.g., purchasing a PDF planner without having an iPad, tablet, or PDF annotation app like GoodNotes, Notability, or Xodo). Please check device compatibility before purchasing.

HOW TO REQUEST A SWAP OR REFUND

Getting help is quick and simple:

Send an email to heytrackora@gmail.com with the subject line: "Order Help - [Your Order Number]".
Include your full name, order number, and the email address used at checkout.
Let us know what issue you are experiencing or which alternative product you would like to swap for.

Our customer care team responds to all inquiries within 24 hours (Monday through Friday).